> For the complete documentation index, see [llms.txt](https://naviaco.gitbook.io/naviaco-public-guides/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://naviaco.gitbook.io/naviaco-public-guides/guides/frequently-asked-questions.md).

# Frequently Asked Questions

## Why do you require my personal information? (credit card, address, billing, etc.)

*We require this information in order to be able to properly checkout on your behalf, without this our service wouldn't be able to operate and we wouldn't be able to secure product for you.*

## Why was my order cancelled?

*There are many reasons to why an order can be cancelled, while we do our best to prevent this there can be factors including but not limited to:*

1. Your information has been flagged by their system and may not be able to place future orders and different information will be necessary moving forward.
2. You were able to place an order but upon attempting to submit a payment to the retailer, your card declined and the order was cancelled.
3. You did not properly "jig" your information when submitting multiple profiles, meaning when you submitted multiple profiles for a release you did not change enough information between the profiles for the system to think they are different people trying to checkout. More info on proper jigs can be found [here](/naviaco-public-guides/guides/how-to-jig-profiles.md).
4. You tried having multiple providers run the same information on the same account, which is a violation of our terms and subject to waste of resource/time fees.
5. The product was out of stock and the website oversold more units than they had available.

## I do not currently live in the United States, am I still able to sign up?

*While our services are mainly for United States customers, it is still possible to make use of our services from outside of the US. If you are in a country that has access to Reshippers or services that reroutes packages within the US to countries outside of the US, than we may be able to work with you. This is especially useful to customers who have a market for products that are not as easy to obtain in areas outside of the US.*

## I am interested in ACO for products that have not been listed in the discord, am I able to request to be ran for the product(s)?

*Maybe! We have a section in our #request-aco channel in the discord for Custom ACO, or ACO for products we haven't listed we are running for officially. In order for us to run this product though they still come from sites we offer which are listed in the discord, products outside of our site list we are unable to offer ACO for.*

## If I have more questions where can I ask?

If you have a question that is not answered here feel free to ask us in our discord server! specifically in our #support-ticket channel.


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